PROFESSIONS

Your online store becomes a seller

An agent that understands multi-constraint product intent, queries your live catalog, builds the cart, tracks the order, then hands off to checkout. Sensitive cases stay human.

Talk through your workflowSee the SIGNAL protocol →

01 / What guides our engagements

CLIENT
Clear human escalation
SCOPE
Data inside the agreed frame
HITL
Human in the loop
Evidence
Outcomes defined before deployment

02 / The problem

Pains we know too well

  1. Assistants answer, but do not sell

    FAQ and chat flood L1 without pursuing purchase or touching the cart.

  2. Catalog barely used in conversation

    Price, stock, variants and policies live in Shopify / Presta / PIM. Generic agents invent or ignore them.

  3. Fear of risk (price, payment, GDPR)

    Without guards in code, a CFO or DPO will not buy in.

03 / The solution

What Remparia can build for you

  • Shopping agent: search, compare, cart, checkout handoff
  • Care flows (order, returns, policies) in the same conversation
  • Guards in code: no payment, server IDs, verbatim legal copy
  • Evals, canary, team training (operate / maintain)
  • Link to the Commerce Agent pack (diagnostic to pilot to operate)
  • Documentation, training and transfer of ownership to your teams

04 / Business agents

What the agent carries, and what it never touches

FlagshipPack

Qualified pipeline, CRM up to date

Commerce Agent: qualify, score and route inbound demand without flooding the team.

Trigger
Inbound lead (form, marketplace, email, store, call).
Inputs
Identity, channel, stated need or cart, existing CRM history.
Tools
CRM · Email · Forms · Commerce APIs
Deliverable
Scored lead file, next action proposed, CRM updated.
Human validation
Sales validates thresholds, discounts and customer contact.
Never does
It does not commit off-grid pricing or send a binding offer.
We measure
Time to first qualification and share of leads handled without human chase-up.
Pack

Follow-up on cadence

Keep the pipeline moving under your rules, not under forgotten tasks.

Trigger
CRM due date, open quote, abandoned cart, customer silence.
Inputs
Opportunity status, last exchange, cadence rules.
Tools
CRM · Email · SMS / helpdesk
Deliverable
Prepared, logged follow-up, sent only inside the allowed frame.
Human validation
Sales owns sensitive accounts and strategic follow-ups.
Never does
It does not chase outside cadence or invent a commercial commitment.
We measure
Share of opportunities followed up on time and sales load absorbed.
Pack

Order tracked, exception escalated

Handle L1 order / returns work and leave sensitive cases to humans.

Trigger
Ticket, chat or email: tracking, return, after-sales.
Inputs
Order status, return policy, customer history, brand tone.
Tools
Helpdesk · Commerce platform · ERP · CRM
Deliverable
Framed L1 answer, or an escalation pack ready for CX.
Human validation
Out-of-policy refunds, disputes, goodwill gestures.
Never does
It does not refund outside scope or break brand voice.
We measure
L1 volume absorbed and out-of-policy escalation rate.
Pack

Product sheet faithful to the catalog

Enrich content from the PIM, without inventing facts.

Trigger
New SKU, missing attributes, merchandising campaign.
Inputs
PIM, specs, policies, assets and mandatory notices.
Tools
PIM · CMS · Docs · Catalog APIs
Deliverable
Draft product sheet / FAQ ready for merchandising review.
Human validation
Publish, marketing claims and regulated notices.
Never does
It does not invent attributes or publish without review.
We measure
Time to update a sheet and catalog gaps flagged.
See the Commerce pack →

05 / Use cases

Three concrete use cases

Illustrative scenarios. Every deployment is scoped with signed KPIs before production.

E-commerce director
Need

Target to define : Raise assisted conversion without a gimmick chatbot.

Remparia

Possible deployment : 8-week pilot: wired catalog, branded cards, traffic canary, cart / conversion / avoided-ticket KPIs.

Head of CX
Need

Target to define : Resolve order tracking without a ticket.

Remparia

Possible deployment : Care in the conversation, policies served verbatim, human escalation out of scope.

Category / merchandising
Need

Target to define : Price / promo recommendations without losing control.

Remparia

Possible deployment : Merchant agent: digest, stock alerts, changes in an approval queue.

06 / Related services

Missions that fit this industry

01Diagnostic & governance02Business agents03Sovereign foundation & routing

07 / FAQ

Frequently asked questions

Can the agent pay or apply a promo alone?

No. No payment tool. On the merchant side, every write waits for your validation.

Shopify, PrestaShop, Magento?

Yes. Exact connectors are scoped in SIGNAL. Shopify is often fastest; Presta / Magento add more integration value.

What about ChatGPT / Gemini agents?

A separate track: make your catalog readable by third-party agents. SIGNAL covers both; the pilot ships your owned agent.

Do we remain autonomous after deployment?

Yes. Catalog, care policies, regulated notices and merchant approval rules stay under your governance, with audit logs and no payment tool exposed to the agent.

08 / Other professions

Explore other professions

Finance & insuranceHealthcare & regulated professionsIndustry & operationsServices & consultingTech & productPublic sector
← All professions

// READY TO START

Show us the workflow costing you time.

In one hour, we frame repetitive work, data constraints and the gains to measure. With a partner, not a salesperson.

Book a SIGNAL session →contact@remparia.com