SOLUTIONS / COMMERCE

Commerce pack — the agent that works the network.

Qualification, follow-up, orders, catalog and store relations — a governed AI workforce wired into your commerce tools.

01 / FRICTION

Where commercial time disappears

Unqualified leads, lagging CRM
Forgotten follow-ups, open carts and quotes
Order / returns L1 saturating support
Unstable product sheets and brand voice
Stores waiting on HQ
Sales reporting too late to act

02 / COMMERCE AGENT

A team of agents around sales

The Commerce Agent is the flagship: it qualifies and keeps the pipeline moving. Other agents carry catalog, after-sales, stores and reporting — each with a human stop.

Qualified pipeline, CRM up to date

Score, route, prepare first contact.

Follow-up on cadence

Follow-up cadence under your rules.

Order tracked, exception escalated

Governed L1, human goodwill.

Product sheet faithful to the catalog

PIM draft, no invention.

Store answered, HQ unblocked

Banner process, category escalation.

Sales report ready to review

Signals assembled, management commentary.

03 / HUMAN CONTROL

Sales decides. The agent executes.

Off-grid pricing, discounts and binding offers: human.
Out-of-policy refunds: CX.
Catalog publish and claims: merchandising.
Every action is logged in Remparia OS.

04 / INTEGRATIONS

Typical connectors

CRM

Helpdesk

Commerce

PIM

ERP / POS

APIs

Exact connectors are scoped in SIGNAL — the network is wired, the stack is not invented.

05 / AGENT CARDS

Agent cards — trigger, deliverable, human stop

FlagshipPack

Qualified pipeline, CRM up to date

Commerce Agent — qualify, score and route inbound demand without flooding the team.

Trigger: Inbound lead (form, marketplace, email, store, call).
Inputs: Identity, channel, stated need or cart, existing CRM history.
Tools: CRM · Email · Forms · Commerce APIs
Deliverable: Scored lead file, next action proposed, CRM updated.
Human validation: Sales validates thresholds, discounts and customer contact.
Never does: It does not commit off-grid pricing or send a binding offer.
We measure: Time to first qualification and share of leads handled without human chase-up.

Pack

Follow-up on cadence

Keep the pipeline moving under your rules, not under forgotten tasks.

Trigger: CRM due date, open quote, abandoned cart, customer silence.
Inputs: Opportunity status, last exchange, cadence rules.
Tools: CRM · Email · SMS / helpdesk
Deliverable: Prepared, logged follow-up — sent only inside the allowed frame.
Human validation: Sales owns sensitive accounts and strategic follow-ups.
Never does: It does not chase outside cadence or invent a commercial commitment.
We measure: Share of opportunities followed up on time and sales load absorbed.

Pack

Order tracked, exception escalated

Handle L1 order / returns work and leave sensitive cases to humans.

Trigger: Ticket, chat or email: tracking, return, after-sales.
Inputs: Order status, return policy, customer history, brand tone.
Tools: Helpdesk · Commerce platform · ERP · CRM
Deliverable: Framed L1 answer, or an escalation pack ready for CX.
Human validation: Out-of-policy refunds, disputes, goodwill gestures.
Never does: It does not refund outside scope or break brand voice.
We measure: L1 volume absorbed and out-of-policy escalation rate.

Pack

Product sheet faithful to the catalog

Enrich and align content on the PIM, without inventing facts.

Trigger: New SKU, missing attributes, merchandising campaign.
Inputs: PIM, specs, policies, assets and mandatory notices.
Tools: PIM · CMS · Docs · Catalog APIs
Deliverable: Draft product sheet / FAQ ready for merchandising review.
Human validation: Publish, marketing claims and regulated notices.
Never does: It does not invent attributes or publish without review.
We measure: Time to update a sheet and catalog gaps flagged.

Pack

Store answered, HQ unblocked

Route network requests (stockout, promo, process) to the right rule.

Trigger: Store question, internal ticket, stockout alert.
Inputs: Banner processes, stock, promo calendar, site rights.
Tools: ERP / POS · Intranet · Email · Ticketing
Deliverable: Process answer or escalation pack for category / HQ.
Human validation: Assortment calls, network exceptions, banner communication.
Never does: It does not change shelf price or decide a sensitive replenishment.
We measure: HQ response time and process tickets resolved without an expert.

Pack

Sales report ready to review

Assemble sales / stock signals in your format, for review.

Trigger: Day, week or campaign close.
Inputs: Sales, stockouts, basket, channels, report template.
Tools: ERP · BI / exports · Docs · Email
Deliverable: Draft report and gap alerts — not published.
Human validation: Management commentary, calls and send-out.
Never does: It does not send to the network or replace commercial judgment.
We measure: Time to prepare the report and gaps caught before review.

Start commerce SIGNAL →